Your account monitoring works through the demo account (Signal provider account) which is connected to our live coverage account with real capital (copy-trading account). Each trading period requires a new account. You will receive your account credentials and notifications always by email.

You can always contact us if you want to take a break with your funded account trading. Please note that this does only apply to the beginning of new trading periods.

You can submit your KYC documents for review any time you have registered on the Trader Area. We require you to submit your KYC documents latest before you can start the verification period phase 2.

1. Valid Photo ID, such as a National ID, passport or driver’s license
2. Proof of Address that has your name and current address stated and is dated within the last six months, such as a bank statement or utility bill.

To meet international AML requirements all your documents must be approved and valid before you make a profit commission withdrawal request.

Please note that only one user profile per an individual is allowed.

After we sign a contract, you will receive your trading profits based on the chosen risk strategy and you will need to deal with taxes on your own. Fidelcrest offers accountable receipt from each transaction via email.

Yes, Fidelcrest will send you a receipt of payment after funds have been transferred to your account. For further requests copy of your trader agreement is available for download any time on the trader area

Clients are not allowed to change or reset MT4 account passwords themselves as this will cause error in account monitoring. Please contact our customer support team if you want to change the password.

Not by default unless there are technical issues with the broker you are trading with.

In case of any issues with your account metrix, please contact our support team immediately.

No you can’t. But Fidelcrest Markets trading terminal has been designed to offer a technical platform for Fidelcrest Traders only. This means you get the absolute best trading conditions on the market. Raw Spreads starting from 0 pips and 0 Commissions. Trade Forex, Crypto, Indices, Metals, Commodities and Stock markets.

Yes, public holidays are factored in your trading period, meaning those days when markets are closed are not added on top of your trading period.

Raw Spreads starting from 0 pips and 0 Commissions – Fidelcrest Markets trading terminal has been designed to offer a technical platform for Fidelcrest Traders only. This means you get the absolute best trading conditions on the market.

Only one user profile per verified individual is permitted and only one active trading challenge (phase 1) account is permitted at the time. One user profile/verified individual can have multiple phase 2 or phase 3 accounts.

Traders are allowed to trade at the same time:

• One challenge account (Phase 1)
• Multiple funded verification or professional accounts (phase 2 & 3)

There is no minimum profit target during step 3 to keep an account, even if you end up negative during your trading period. You can try to reach a profit target during the next trading period as long as you don’t violate any limits or rules detailed in your Professional Trader Agreement.